Our Privacy Policy

How we keep your data private and secure

We want you to know that we are fully committed to ensuring all our customer data is kept private and secure at all times. Transparency is important to you and equally to us, we believe that any data provided to us for the purpose of communication about our brand and products will be used only by ourselves. We do not share our data with anyone else.

We have put all the necessary procedures in place to comply with their requirements under the GDPR by the May 25, 2018 enforcement timeline which include...

  • Documenting all data processing activities that involve the collection, treatment, and safeguarding of personal data

  • Creating and improving processes to ensure we can quickly and effectively address any requests from you our customers to change your concept for communication from us, to exercise your rights (including the Right of Access, Right to Rectification, Right to Object, Right to be Forgotten, and the Right of Portability)

Privacy and Security

Definitions and General Statement
  • Hop & Peck and it's founder Elaine Welch recognises the importance of protecting the privacy of Personal Information collected about our Users (hereafter referred to as "you", "your"). We do not sell or otherwise disclose any individually identifiable Personal Information about you without your express and informed consent, unless required by law. We do not share your data under any circumstance with any other company or individual.

  • Collection

    We will only collect your Personal Information if you give us prior permission to do so. In addition, we collect statistical non-personally identifiable information from you in the form of usage data (for example, length of session, pages viewed, geographical location, etc.) for use as stated in the paragraph on "Usage" below.

  • Cookies

    "Cookies" are industry standard, non-personally identifiable pieces of information that the are temporarily transfer to your computer to enhance your viewing and shopping experience.

  • Usage

    We believe in protecting your privacy. To that end, we use "opt-in" collection methods wherever feasible, where you specifically choose to send us your information for specific, stated purposes. If you ever feel you have received an email from us in error, or wish to unsubscribe from an e-mail service you've signed up for, please contact us at

    We use statistical, non-identifiable user information in the aggregate (such as geographical location, pages viewed, browser type, etc.) for improving the usability of

    We use Personal Information such as your e-mail address if you have given us prior content to provide you with specifically requested "opt-in" services, such as e-mail news about our Site. We reserve the right to, on rare occasions but when necessary, send important e-mail announcements about to all Users, such as but not limited to, changes in services, changes of terms, or major site upgrades.

  • Children (Minors)

    Children (Minors) should always ask their parents or guardians for permission before providing any Personal Information to us. You must be 18 years or older, as required by law, to transact business and purchase items from our site. We expressly adhere to all laws and policies related to children's privacy.

  • Security

    We only collect Personal Information to the extent deemed reasonably necessary to serve our legitimate business purposes, and we use state-of-the-art security technology to ensure the security, integrity, safety, encryption, and privacy of any sensitive Personal Information.

    While we make all reasonable attempts to secure your Personal Information, we will not be held responsible for any involuntary breach of our security, and any actions by third parties resulting there from, such as but not limited to computer or internet hacking, equipment malfunction, acts of God, war, civil unrest, and any other causes beyond our reasonable control.

We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK General Data Protection Policy (GDPR) and consumer legislation.

When you shop on our Website, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information. We may also collect information about where you are on the internet (eg the URL you came from, IP address, domain types like and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website ("User Information"). We may collect this information even if you do not register with us. You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service.

We use your information only for the following purposes:

  • Processing your orders;
  • For statistical or survey purposes to improve this Website and its services to you;
  • To serve website content and advertisements to you;
  • To administer this website;
  • If you consent, to notify you of products or offers that may be of interest to you.

You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the General Data Production Policy (GDPR)

When you create a shopping account while ordering online you will be given the option to receive information from Hop and Peck by e-mail about products, promotions or special offers which we feel may be of interest to you. In the event that you do not wish to be contacted for such purposes, ensure that you tick the appropriate box as you go through the registration process. You may unsubscribe from our contact list at any time by replying to a promotional e-mail with the word "unsubscribe" in the subject line.

You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled do so.

Thank you.